Licence errors
For licence errors which occur while using the Bladed user interface, running simulations, or using the the SIF to Wdnh Converter, consult the relevant page below:
Applying V2C files
If an error occurs when applying a V2C licence update file, view troubleshooting advice.
Generating C2V files
If an error occurs when generating a C2V file, view troubleshooting advice.
Licence manager log files
The licence manager has options to write access and error log files. When using a network licence, repeat the steps below on both the client and licence server machines.
- Open http://localhost:1947/_int_/config.html
- Set logging options as shown:
- Reproduce the problem.
- Inspect log file(s) with the most recent datetime stamp in
C:\Program Files (x86)\Common Files\Aladdin Shared\HASP\log.
Need help?
If the information above does not help to resolve your problem, please contact us for further assistance.
When contacting us, please provide all relevant details related to the problem, such as:
- Dongle number (e.g. DT/1234) or Key ID
- Screenshots of any error messages or other symptoms
- Steps to reproduce the problem
- Any relevant log files