Synergi Life Help and FAQ

Welcome to the Synergi Life Help Library, providing articles explaining various commonly asked about aspects of the software, tutorial guides and guidance notes. Select an item from the menu to get started.

Synergi Life Core

FAQ
How to create a Network Profile export .har?
How do I modify the filetype of attachments to cases in Synergi Life?
How to export Code Tables with descriptions from Synergi Life Web App?
What to check if you think that a weekly reminder is delivered to a wrong user?
What are the definitions for the dynamic periods used in Synergi Life?
How to correct Predefined filters search results that are incorrect?
Is it possible to restore a case that has been deleted?
How to find ID of a domain and related criteria?
How to find cases by reporter?
How to search for a disabled Code?
How to enable multi-factor authentication in Synergi Life?
How to remove attachments from the database copy?

Synergi Life Core - API

FAQ
API: How to retrieve authorization token?
How to get token from SLAS?
Can we use Synergi Life API with Power BI?
How to get JSON Schema(s) definition for Synergi Life Web API?
How to retrieve favorite via API call?

Synergi Life Core - Admin Tool

FAQ
How to create Admin Tool user?
How to connect to Admin Tool?

Synergi Life Core - Reports and Dashboards

FAQ
How to change the text -No value- in reports?
Why do I get error message “You do not have access to domain ***” when trying to access a dashboard/report?

Synergi Life Excel add-in

FAQ
How web application knows that it should run Excel.exe when “Edit cases in Excel” function is used?

Customer Portal, Knowledge Center, Community

FAQ
Is there a Synergi Life Community?
How do I change email address in Customer Portal?